Terms, Conditions and Privacy Policy of Apex Secure (India's best GPS Tracker provider)
At Apex Secure, we value the privacy and security of our customers and are committed to protecting personal information collected through our vehicle GPS tracking devices, mobile applications, web applications, software, website, installation services, and related support services. This Privacy Policy explains how we collect, use, store, process, protect, and disclose personal information when customers use Apex Secure products and services in India.
By registering for an Apex Secure account, purchasing our products, installing our GPS devices, or using our services, you acknowledge and agree to the practices described in this Privacy Policy.
Apex Secure may collect personal and business information that is reasonably required to provide our services. This information may include your name, mobile number, email address, residential or business address, company details, vehicle information, vehicle registration details, GPS device identification number, IMEI or serial number, account login details, billing information, transaction references, customer support communications, IP address, device information, and application usage information.
As Apex Secure provides vehicle GPS tracking services, we may also collect and process vehicle location information, travel history, route information, ignition status, speed information, stop and parking information, device status, mileage, distance travelled, and other telematics information supported by the GPS device.
Apex Secure may collect and verify personal information for customer identification and verification purposes. Verification helps us prevent fraudulent registrations, unauthorized access, misuse of GPS tracking services, suspicious transactions, identity fraud, incorrect payment claims, and other activities that may cause financial or security risks to customers or Apex Secure.
Where necessary, we may request additional verification information before activating an account, processing a refund, updating important account details, transferring ownership of a GPS device, or providing access to sensitive vehicle tracking information. Information collected for verification purposes will be used only for legitimate business, security, fraud prevention, regulatory, or legal purposes.
Apex Secure may use personal information to create and manage customer accounts, activate GPS devices, provide live vehicle tracking, maintain historical tracking records, generate reports and alerts, process payments, manage subscriptions, provide technical support, resolve complaints, verify customer identity, prevent fraud, maintain system security, communicate service-related information, improve our products and software, and comply with applicable laws and legal requirements.
Apex Secure does not sell customer personal information or GPS location information to unrelated third parties for advertising or marketing purposes.
Vehicle location information is an essential part of the Apex Secure GPS tracking service. Depending on the device and service plan, GPS devices may collect location data continuously or periodically while the device is active. This information may include the current vehicle location, previous routes, speed, stops, ignition status, parking information, distance travelled, and other vehicle-related tracking information.
Customers are responsible for ensuring that they have the necessary ownership, authority, consent, or legal right to install and operate an Apex Secure GPS tracking device on a vehicle. Where GPS tracking is used for company vehicles, employee vehicles, drivers, or fleet operations, the customer is responsible for complying with applicable employment, privacy, and other legal requirements.
Apex Secure takes reasonable technical and organizational measures to protect customer payment transactions. Payments may be processed through banks, UPI providers, payment gateways, or other authorized payment service providers. Such payment providers may process information according to their own security and privacy policies.
Apex Secure does not intentionally store complete debit card numbers, credit card numbers, CVV numbers, UPI PINs, banking passwords, OTPs, or other confidential payment authentication credentials unless such processing is specifically permitted and required under applicable regulations.
Customers are responsible for checking the payment amount and payment details before transferring funds to Apex Secure. If a customer accidentally transfers an incorrect amount, makes a duplicate payment, or transfers an amount greater than the amount payable, the customer should contact Apex Secure as soon as possible and provide valid payment proof.After successful verification, any eligible excess amount or incorrect payment received by Apex Secure will normally be refunded within 7 working days. The processing period may be extended where additional verification is required, payment details are incomplete, there is a transaction dispute, or delays occur through the bank or payment service provider.
Wherever reasonably possible, refunds will be returned to the original payment method or to a verified bank account belonging to the customer.
Security and Encryption of Personal Information
Apex Secure uses reasonable security measures designed to protect customer information from unauthorized access, disclosure, alteration, misuse, loss, fraud, or accidental destruction. Depending on the system and type of information, Apex Secure may use encryption, secure servers, access controls, authentication systems, passwords, restricted employee access, and other security mechanisms.
Personal information and sensitive account data are handled only by authorized personnel, technical providers, or service partners who require such access for legitimate business purposes.
Although Apex Secure takes reasonable precautions to protect customer information, no online platform, mobile application, communication network, GPS system, or data storage method can guarantee absolute security.
Customers may request to update, correct, or modify their personal information at any time. This may include changes to name, mobile number, email address, business details, address, vehicle details, or other account information.
For security reasons, Apex Secure may require identity verification before making significant changes to an account. Certain historical billing, transaction, payment, security, or service records may continue to be retained where necessary for accounting, fraud prevention, legal compliance, dispute resolution, or regulatory purposes.
Apex Secure GPS tracking services are generally provided for a fixed subscription or service period. Once a subscription, activation, renewal, or service plan has been successfully activated, the service will normally remain active until the applicable expiry date.
An activated service cannot ordinarily be cancelled solely for the purpose of obtaining a refund for the unused portion of the subscription period, except where otherwise required by applicable law or specifically approved by Apex Secure.
Customers may choose not to renew the service after the expiry date. Removing the GPS device, selling the vehicle, discontinuing use of the application, or temporarily stopping use of the service will not automatically cancel an active prepaid subscription.
Subscription fees, activation charges, installation charges, software charges, and other service fees that have already been activated, delivered, or consumed are generally non-refundable.
A refund may be considered where Apex Secure receives a duplicate payment, excess payment, incorrect transfer, or where the service could not be provided due to an issue directly attributable to Apex Secure. Refunds may also be provided where required under applicable Indian law.
GPS hardware replacements, returns, warranties, and physical product claims may be governed by separate warranty or return conditions communicated at the time of purchase.
Apex Secure may share limited personal information with trusted service providers where reasonably necessary to operate our business. Such service providers may include payment processors, banking partners, cloud hosting providers, GPS software providers, GPS hardware providers, SMS or email service providers, installation partners, technical support providers, professional advisers, and other vendors supporting Apex Secure services.
Personal information may also be disclosed to government authorities, courts, law-enforcement agencies, or regulatory authorities where Apex Secure is legally required to provide such information.
Apex Secure will make reasonable efforts to limit the information shared to what is necessary for the relevant purpose.
Apex Secure may retain personal information, GPS data, account records, transaction information, and other relevant information for as long as reasonably necessary to provide services, maintain customer accounts, resolve disputes, prevent fraud, comply with legal obligations, maintain financial records, and protect the legitimate interests of Apex Secure and its customers.
When information is no longer reasonably required, Apex Secure may delete, anonymise, archive, or securely dispose of such information in accordance with applicable laws and internal data retention practices.
Subject to applicable Indian law, customers may have the right to request information regarding how their personal data is being processed, request corrections to inaccurate information, update personal details, request deletion or erasure where legally applicable, withdraw consent where processing is based on consent, and raise grievances regarding the use of their personal information.
Withdrawal of consent does not affect any processing that was lawfully carried out before the consent was withdrawn. Apex Secure may also continue to retain or process certain information where required for legal compliance, contractual obligations, financial records, fraud prevention, security, dispute resolution, or other purposes permitted by law.
Customers are responsible for maintaining the confidentiality of their Apex Secure username, password, OTPs, login credentials, and mobile device access. Customers should not share account credentials with unauthorised persons.
Customers should immediately inform Apex Secure if they suspect that their account has been compromised, accessed without permission, or used fraudulently.
Apex Secure will never request a customer's banking password, UPI PIN, card PIN, or confidential OTP through unsolicited telephone calls, emails, or messages.
Apex Secure services are primarily intended for adult vehicle owners, business customers, fleet operators, and authorised users. Apex Secure does not knowingly create independent vehicle tracking accounts for children unless permitted by applicable law and appropriate consent requirements have been satisfied.
Apex Secure may disclose customer information where reasonably necessary to comply with applicable Indian laws, court orders, legal notices, government directions, regulatory obligations, or lawful requests from law-enforcement agencies.
Apex Secure may also use or disclose information where reasonably necessary to investigate fraud, unauthorized use of its services, security incidents, or suspected illegal activities. Changes to This Privacy Policy
Apex Secure may update this Privacy Policy from time to time to reflect changes in our services, products, technology, security requirements, business practices, or applicable laws.
Any updated Privacy Policy may be published on the Apex Secure website, application, customer portal, or other appropriate platform. Customers are encouraged to review this Privacy Policy periodically. Contact and Grievance Information
For questions, privacy requests, account corrections, refund-related verification, complaints, or concerns regarding the processing of your personal information, you may contact Apex Secure using the details below.
Apex Secure - Vehicle GPS Tracking System
Email: gpsapex@gmail.com
Phone: +91 95306 15547
Website: www.apexsecure.in
Apex Secure will make reasonable efforts to review and respond to privacy-related requests and complaints in accordance with applicable law.
Apex Secure - Secure Tracking. Secure Data. Secure Business.
We will do our best to answer your query instantly or in a couple of hours. Thank you for showing interest in our services.